Resources

The Intelligent Disobedience Leadership team seeks to make your job easier by providing tools and resources you can apply at work today. Watch this space as we add more tools that we develop or share via our Communities of Practice.

Community of Practice

Intelligent Disobedience Community of Practice Intent and Objectives Guide

Version 1.0

This CoP kit includes an Intelligent Disobedience Community of Practice intent and objectives guide, a draft meeting invite and sample meeting agendas

Deliverables Map

Chapter 4 Figure 4.1

A deliverables map demonstrates the activities required to convert deliverables from a change initiative into business value

Scoring Sample Table

Chapter 5 Figure 5.1

An example of a completed score sheet when using the Intelligent Disobedience Decision Model

Blank Scoring Model

Chapter 5 Figure 5.2

A blank score sheet for use with the Intelligent Disobedience Decision Model

Managing Intelligent Disobedience Levels and Characteristics

Chapter 8 Figure 8.1

An overview of the levels of intelligent disobedience and the pre-requisite characteristics required for each level

Change Initiative

Chapter 9 Figure 9.1

An example of a one-page informational diagram showing the plan for a change initiative and the business areas where change impacts will occur

Change Initiative – Delay

Chapter 9 Figure 9.2

An example of how a one-page informational diagram can be quickly altered to tell a different story

Quick Reference Guide

Chapter 9 Figure 9.3

An example of a one-page quick reference guide for use in a service desk

Quick Reference Guide – Simplified

Chapter 9 Figure 9.4

A simplified version of the quick reference guide for a service desk

Quick Reference Guide – New Steps Confusion

Chapter 9 Figure 9.5

An diagram which demonstrates that new steps added to a reference guide can create confusion for clients

Quick Reference Guide – Portal Access Approach

Chapter 9 Figure 9.6

An example of how a simplified menu approach can make selecting a service option much easier for clients

Travel Vision

Chapter 9 Figure 9.7

A one page diagram to describe a potential change to a customer experience, in this case an international traveller

Travel Vision – Additional Volume

Chapter 9 Figure 9.8

A one page diagram to describe the effects of an increase in traveller volume

Travel Vision – Additional Screening

Chapter 9 Figure 9.9

A one page diagram to describe a potential change to the traveller experience